Hike Kilimanjaro Cancellation Policy
At Hike Kilimanjaro, we understand that travel plans can change unexpectedly. Our cancellation policy is designed to be fair and transparent, balancing your flexibility with the need to cover administrative and operational costs involved in preparing your adventure.
Cancellation Timeline and Fees
- More than 90 days before the tour starts: 10% cancellation fee
- 60–89 days before the tour starts: 30% cancellation fee
- 30–59 days before the tour starts: 60% cancellation fee
- 8–29 days before the tour starts: 80% cancellation fee
- 0–7 days before the tour starts: No refund
Please note: If penalty fees charged by lodges, airlines, or other service providers exceed the percentages stated above, the non-refundable amount will be adjusted accordingly. Additionally, any bank transfer fees incurred during the refund process will be deducted from the refundable amount.
Cancellations Must Be Justifiable
We only accept cancellations for valid and justifiable reasons, such as serious illness, personal emergencies, or other unavoidable circumstances. Supporting documentation may be requested.
No Refunds for Unused Services
Once your trip begins, no refunds will be issued for unused services due to personal decisions, medical issues, or weather-related disruptions. This includes accommodations, meals, transportation, or activities missed during the tour.
Travel Insurance Support
We strongly recommend securing comprehensive travel insurance to protect your investment. In case of cancellation, we are happy to provide all required documentation and receipts to assist you with your insurance claim.
Questions or Assistance
For more information, please refer to our [full Terms & Conditions] or reach out to our support team. We're here to help you plan with confidence.
